Manage customer queries, requests and complaints to a centralized and transperent Ticket management system. Capture complaints directly from web-forms, facebook forms, email & phone calls.
A 'field activity management system', designed for Sales and support activities outside office premises. Worked with the Android based GPS tracking application installed on smartphones of the team. Backed by the CRM.
Capture Leads, Track their activities & behavior, follow & qualify them to advance in the sales process . A complete customer acquisition system with reports and monitoring analytics.